At Hipster Whale, we're passionate about creating bright and funny arcade action games that appeal to broad audiences — games that players will continue to enjoy for years to come! Our team is seeking an experienced Community Manager to join our marketing team and bring joy to our Crossy Road communities.
Overview
In this position, you will manage and moderate our community spaces, drive engagement, and foster growth across key social platforms including Discord, TikTok, and YouTube. Using your outstanding communication skills, you’ll connect directly with our audiences, ensuring their voices are heard, while relaying insights and feedback back to our internal teams. You will have a grasp on analytics and reporting and know how to interpret metrics to present them as insights. There will be opportunities to create fun content for our channels during busy periods, however, community engagement is the focus of this role.
This is a full-time flexible on-going position based at our studio in Melbourne, Australia. We may consider part-time hours for the right candidate, and you must have a suitable visa allowing them to work in Australia. Our team currently works hybridly, with a minimum of two days per week in the office (Mondays and Thursdays) and the option to work remotely from home on other days. We support individual flexibility arrangements and will accommodate requests wherever possible.
We’re proud to have an inclusive work environment and encourage members of all backgrounds and perspectives to apply!
Responsibilities
- Drive community engagement activities across our channels with a focus on Discord, YouTube and TikTok
- Manage our online Crossy Road brand community and execute channel strategies set by the marketing team
- Engage and respond with our audiences directly through replies, chatting and social listening
- Scheduling and management of social calendar
- Monitor campaign and channel performance and present results and insights to the marketing team
- Stay a top of algorithmic and content trends across our focus channels
- Generate content ideas and collaborate with the marketing and art teams to bring them to life in our community spaces
- Create asset briefs for our artists to align with content plans
- Coordinate with the marketing team to sync up with over all campaign activities
- Interact with the customer service team and moderation team to provide community management guidance
Requirements
- Amazing written and verbal communication skills
- 4+ years of community management and at least 1 year managing a community of 50K+ active participants
- Demonstrated ability to manage community growth on at least one of the following channels: Tiktok, YouTube or Discord
- Experience working with a Gen Z target audience brand or comparable
- Basic analytics knowledge and understanding of engagement metrics and reporting. You must be able to take social data from multiple channels and turn it into insights/ graphs and presentations that can be used by the marketing and business teams.
Bonus Points
- Silly sense of humour with a cool head
- Familiarity with the Adobe Suite, particularly Premiere Pro and Photoshop is highly regarded
- Capture software such as OBS or experience capturing within Unity is highly regarded
- Comfort being filmed / being in front of the camera
Critical Info
- Base salary is 90k+ AUD (excluding super) depending on experience and skills
- This is a full-time on-going position
- We aim to move through the recruitment process as quickly as possible and will respond to all applicants regardless of the outcome
- Due to the large volume of applications that we receive, we’re unfortunately not able to provide specific feedback to each applicant
- Applications close Sunday, 29 September 2024
How to Apply
- Please share a cover letter explaining your interest in the role and a CV outlining your experience
- Examples of your creative work are always fantastic to see as well
- Note that we use the Employment Hero / Swag platform to assist with our recruitment process
Role Type
Hybrid • Permanent • Full-time • Mid Level
Join the incredibly talented team that brought chart toppers Crossy Road and Crossy Road Castle to life!
Our mission is to make the best, bright and funny arcade action games with broad appeal. Games that players will continue to enjoy for years to come and will keep fond memories of forever.
Working at our studio, you will have a meaningful impact on our titles and the autonomy to apply your own creative spin across a variety of challenges.
If you would like to work on work with us and grow your games career, we would love to hear from you!
How We Work
- Creative Environment. That doesn’t mean we all wear whacky shirts - it means we all understand that the creative process is not straightforward and can be full of both glitter and doom moments.
- Autonomy and Trust. Our team is given independence to meet objectives and goals, it is essential that we trust each other and know when to ask for help.
- Not a Family. As much as we enjoy each other and hopefully make life-long friends from the colleagues we collect, we don’t expect unconditional love or free work.
- Excellence & Customer Focus. We are focused on delivering the best experiences to players, and are critical of our creations so we can deliver the highest quality products.
- Participation & Contribution. Diverse perspectives make for better outcomes. Everyone’s ideas are valid and some healthy debate and discussion is great before locking in a direction.
- Work/life Balance. We expect a lot of your creative brain, but that doesn't mean you should work all the time. We encourage healthy boundaries so you can take the time to enjoy a life outside of work too.
Benefits
- Flexibility. We understand life gets in the way sometimes. We’re adaptable and not here to make things needlessly difficult.
- Competitive Salaries. Our salaries are competitive and inline with respectable industry standards.
- Training & Development. Whether it’s a course, workshop, or mentorship-we will support your desire for levelling up your skills.
- Profit Share. A quarterly bonus scheme for employees to enjoy our collective success.
- Prime Location. Our office is located in the heart of Melbourne overlooking panoramic views of the Yarra River and Flinders St Station.
- Paid Parental Leave. Additional paid leave to help you navigate for one of life's biggest milestones.
- Social Activities. We love to chat over a cup of tea and enjoy various social activities away from our screens. Participation is always optional.
- Travel. Employees will have opportunities to travel to better understand our industry on a global scale and gain valuable new experiences.
Our Recruitment Process
- Shortlist. We review all applications thoroughly and build a shortlist based on an individual's suitability for the advertised role.
- Phone Screen. We will schedule a brief call with you to say “hello!” and gather more information. You can ask us questions too and to help determine if the role is right for you.
- Practical Challenge. At this stage, candidates will be invited to undertake a paid practical challenge which will resemble the type of work you would undertake in the role.
- Interview. You will be invited to meet the wider team in an interview. These meetings are split into parts, a general interview and a more technical one. We try to give applicants as much opportunity to understand the role and the studio along the journey as possible.
- Offer. All candidates will be informed of the outcome. If successful, you will hear from us as soon as possible and we will confirm the offer for you in writing.
We are an equal opportunity employer and always like to receive diverse applicants.
If you can tick most of the requirements for a role but not all, please contact us. We are always interested to see candidates who could grow into an advertised role. Don't let the list of attributes scare you off if you feel a role is really you!
Crossy Road is the 8-bit endless arcade hopper that started it all. Collect custom characters and navigate freeways, railroads, rivers and much more. Join over 200 MILLION players worldwide and experience Hipster Whale's massive viral #1 hit!
Bring your friends and see how far you can get in Crossy Road Castle– an endless spinning tower of arcade fun! Keep climbing as high as you can. Every run is different.
PAC-MAN 256 is the maze that never ends. But the Glitch is coming for you… Challenge your friends with the local co-op multiplayer mode, up to 4 players. Waka waka on PAC-DOTS and stay ahead of the super-villain: The Glitch. Take on a new gang of revived retro-ghosts including Sue, Funky, and Spunky and Outsmart them with over 20 ridiculous power ups: Laser, Tornado, Giant and much more.
